Hi Gurus
(I've posted this on CRM - Web Application but not having any joy)
Having major issues with this so could someone please guide me.
We have 3 Transactions
1. Service Ticket (Service Process)
Business Transaction Category
Service Process - With Subject Profile
Business Activity - With Subject Profile
(Transactions are used for Service Ticket & Interaction Record)
2. Business Activity (Business Activity)
Business Transaction Category
Business Activity - No Subject Profile
(Transactions are used for Follow Up)
3. Task (Task)
Business Transaction Category
Task - No Subject Profile
(Transactions are used for Follow Up)
As far as I know if I want to setup "Reason" value for the Follow Up Details screen I have to assign the values to a Subject Profile which is then linked to my Follow up Transactions.
My problem is everytime I link a Subject Profile to the Transaction, when I get to the Follow Up details BSP I get a Warning "Codes for Subject Profile "G" are not permitted in this trans"
This is appearently because my main Transaction is a Service Transaction while the Follow Ups are Activities.
There's no copying control involved in any of this.
Does anyone have a clue on how I can resolve this.
Max points for the defining answer.
Regards
Panduranga
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