Sending E-mail from XI Alert config for a fixed recipients

[venkateswara_pereddy]

Hi,

We have problem problem when sending alerts messages to fixed recipients, some of them are getting e-mail alerts some of them are not. We checked all configuration steps in the user profile.

Any idea would be highly appreciated.

Thanks,

Venkat.

[krkasani · Accepted solution]

Venkat,

You need to maintain user email address and then choose communication method to email in recipient users profile for triggering an email alerts to user.

I believe this will resolve your issue.

Regards

Kotesh

[venkateswara_pereddy · Accepted solution]

Thank you KK!!. it's working perfectly now.

[bhavesh_kantilal]

Ask every user to log on to their Alert Inbox and then go to the personalization link and select option Time Independent Delivery --> EMail .

Only when this is selected the user's alerts are sent to his Email

Regards

Bhavesh