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Fitter Snacker is a medium size company, employing 200 employees. It operates 3 factories (plants) which are based in 3 different cities and produces snack bars. The company sells two types of snack bars. NRG-A and NRG-B. Each bar contains the following ingredients:

• Vitamins and minerals

• Dry base mixture (including oats, wheat germ, protein powder and spices)

• Wet base mixture (including honey and canola oil)


NRG-A contains raisins while NRG-B contains hazelnuts and dates.

The company’s sales force is organised in two divisions: the wholesale division (including 150 customers) and the direct sales division (including 50 customers). The wholesale division sells to middle-men who distribute snack bars to small shops, vending machines operators and health food stores. The direct sales division sells directly to large grocery stores and sporting good stores. The company has a number of legacy systems which are not integrated to each other and this creates problems such as incorrect pricing, excessive calls to customers for information, delays in producing orders and missed delivery dates.

The general manager of the company is contemplating replacing these problematic legacy systems with an integrated ERP system. You are the head of the IT department in the company and it is your responsibility to:

• Argue about the usefulness of an ERP system, lead the package selection process and have an overview of the ERP implantation process.

• Design a pilot process using SAP terminology in order to show the functionality of either the production planning (PP), controlling (CO) or logistics (LO) process within the fitter snacker case study .

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