on 11-07-2007 5:09 AM
Hi All,
Can any one tell/guide me some books on SAP CRM. Not the costly one may be some foreign book but indian version.
I would like to move into SAP CRM as I am MBA in IT & Mktg with B.Tech and 6.5 years of experience in Sales, customer service, Marketing planning, promotions & program management, Dealer Management, Network planning, Corporate customer service, supply chain & operations in Manufacturing Industryetc.
Regards
Anand
Hi Anand,
I would suggest, pls go through the SAP matrial/help itself. Also you can plan to attend the SAP provided training.
Pls find the following links. The three main areas in CRM are Sales, Service and Marketting.
https://websmp108.sap-ag.de/rkt-crm
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://www.sap.com/solutions/business-suite/crm/index.epx
Also pls find the link for Analytics:
The main 3 analytics in CRM are Sales Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/40/fad93f2e93f106e10000000a1550b0/frameset.htm
Service Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/f1/9dfb3b699bde74e10000000a114084/frameset.htm
Marketing Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm
Thanks,
Atin
<b><b>Reward points if it helps</b></b>
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