Auto email notification to Reported By partner

[Former Member]

I am working on SAP Solution Manager 4.0 release 10.2.0.2.0

Within (notif_create) transaction within Solution Manager, after a SLFN (Support Message) is created /saved, I have been attempting to automatically configure the message to be emailed to the REPORTedy BY partner.

Solman Config:

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-<b>SCOT</b> tcode is setup for email communication

-<b>sppfcadm </b> tcode,

I have attempted to configure the ACTION PROFILE and actions, action definitions, and conditions. I do not see how to setup, so that the REPORTed By partner will receive the message upon save. SUPPORT Team and CREATED BY are provided as recipients, but not REPORTED BY????

I have reviewed the SDN and SAP NOTE 691303, but I do not see a method for auto email notification to the Reported By partner. Can anyone assist?

[Former Member · Accepted solution]

Hello Masai,

Do you want to automatically send e-mail to reporter after create message? Are I right understand you?

Regards,

Arkadiy

[Former Member · Accepted solution]

Arkadiy, Yes you are correct. I actually figured out how to send to the REPORTED BY partner type by using the sppfcadm ACTION PROFILE and Action Definition.

2nd question is related:

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I am seeking how to include the LONG TEXTS in the output smart form CRM_SLFN_ORDER_SERVICE_01 that is output via email from by my ACTION DEFINITION using the CRM_ORDER_EXEC_SMART_FORM

Form Name: CRM_SLFN_ORDER_SERVICE_01

Processing Class: CL_DOC_PROCESSING_CRM_ORDER

Processing Method: CRM_SRVORDER_EXEC_SMART_FORM

The long text DESCRIPTION FIELD is not being populated when the email is being sent.

Yes, I will award points.

[Former Member]

Hi,

i have the problem, that there are multiple BP numbers for an user as i have seen in the solman !

Is it possible to delete the BP's of a single user, but keeping the highest number.

Some external "Specialist" did that mess and bunked off ! 'will be pleased for feed backs.

Thanks

Kumar from Germany

[Vivek_Hegde]

You may use txn code bupa_del to delete the unwanted BPs.

[Former Member]

the description comes under the longtext ...but when you will create the support message ...give the long text and also the short text to that particular message ...then check it out ...i think it will definately work...

and let me know

[Former Member]

hello ,

In solution manager 4.0. through (CRM_SLFN_ORDER_SERVICE_01) standard smartform the mail is triggered to SuperUser and EndUser..,

and mail comes as a attachment ..The attachment name is

service Transaction m/ssge.pdf.. which comes under the subject field in mail...now my problem is ,i want the message number(ticket no. for particular super or enduser) in place of name of the .pdf name that is service Transaction m/ssge.pdf.. ..please help it out..

an i do this thinng with abap programing or costumization is needed..

regards .

Deepak Saini

[Former Member]

Dear Masai,

This is easily achievable but a zsmartform needs to be used for this.

Actually whatever long description or the fields appear in the text have a code attached to it and this code is used by the ABAPer to loop into the smartform or fetch the values using READ_TEXT function module and finally get the values.

So ask any ABAPer he will create a smartform for this and you can get all the contents of fields appearing in the combo like long description.

In your case the if your using the std long des then ID will be SU99.Dynamically ABAP code will read values from ORDERADM_H structure and do the rest easily.

Please reward points for the same.