Skip to Content

Archived discussions are read-only. Learn more about SAP Q&A

Free Goods after Return Sales

Dear Gurus,

I am doin the process of free good..scenario is that i have done the sales to my customer...now he return the good becoz of damage and he want the replacement as a free good....so wht will be the process? what i am doin is that makin the return sales order ---> PGR and after makin the order with order type SD subsiquent free delivery and makin the delivery.....now wht will be the credit memo is it will be issued to the customer or no? logically there will be no credit memo after the returns as we r replacing the good as a free good with diffrent order type SD.. but if u see the document flow u will see the return order is still being processed....so whts the best process for that?

Thanks & Regards,

Mohsin

Former Member
Not what you were looking for? View more on this topic or Ask a question