Difference between CRM 4.0 & 5.0

[Former Member]

Hi Gurus,

Can any one explain me the difference between CRM4.0 Versin and CRM 5.0

Regards

Narayana

[Former Member]

Hi Narayan,

To know the difference between CRM 4.0 and 5.0 you should check the release notes on CRM5.0 available on https://websmp204.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000429833&_SCENARIO=011000358700000002...;

There are several functional improvements, new functionalities and better integration points with SAP R/3 - SAP ECC ,

easier usage of IC Webclient, new things within Marketing and campaign management.

Also CRM 5.0 has added many new features like:

- Visit planning

- Warrenty Claims

- Enhanced and easy configurable/ customizable IC Webclient

- Concept of Marketing Organisation

Between CRM 5.0 and CRM 5.1 main change is in architecture. CRM 5.1 is UI based, you have view,component concepts.

(see SAP Service Marketplace quick link “crm-inst” → mySAP CRM → SAP CRM 2006s → SAP CRM 5.1 Cross Component → Master Guide SAP CRM 2006s).

Currently CRM 5.2 has also been released.CRM 5.0 have a Mainstream-Maintainence till 31.03.2011.

Thanx,

Atin,

<b><b>Reward points if it helps.</b></b>

[Former Member]

Hello Atin

What do mean by 5.2 being released?

I thought it was in Ramp-up, and that 5.2 never will be released for sale?

BR Mats