Bounce Management: Hard & Soft Bounces

[Former Member]

Hi,

In bounce management functionality in CRM 5.0 in there a way when creating rules of determining which should be hard and which rules should be soft bounces?

Or are all customer defined rules soft bounces and the hard bounces are determined by SAP?

Many Thanks

David

[Former Member · Accepted solution]

Hello David,

Please refer the following link.

http://help.sap.com/saphelp_nw04s/helpdata/en/44/45129ff1f014bce10000000a155369/frameset.htm

http://help.sap.com/saphelp_nw04s/helpdata/en/44/449538faab0597e10000000a155369/frameset.htm

Please letme know if this helps.

regards,

Muralidhar Prasad.C