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upgrade CRM 4 to CRM 5 or directly to 2007

rachel_kaneti
Explorer
0 Kudos

Hi All,

can anyone help me with the following dilemma?

We are working with CRM4 and using CIC0 (WINGUI) in our Call Center.

Our site is in production log time and we have about 5 types of call centers and about 100 agents.

What is the best way to upgrade and why?

1. First upgrade to CRM5, than develop ICWEB client, and than to 2007.

2. Upgrade directly to CRM2007 and than develop there the ICWEB

Please take into consideration that we use CIC0, we are in production and any other issue that are relevant to the decision making.

Thanks

Accepted Solutions (1)

Accepted Solutions (1)

rachel_kaneti
Explorer
0 Kudos

Thanks,

Have you used crm4 before upgrading to crm5.

do you have some "hints" how to do it in best way and eliminate mistakes?

Thanks

Former Member
0 Kudos

Hi Rachel,

Go to service.sap.com -> Release & Upgrade Info ->SAP's Release Strategy (Up to 2005) ->mySAP Business Suite ->03_09 SAP Customer Relationship Management. Then see the upgrade guide.

Thanx,

Atin

Answers (2)

Answers (2)

rachel_kaneti
Explorer
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Thanks Paul,

Please see my following Q.

It is looks like very good advice.

we have ECC but not in the situation to be ramp up site.

Rachel

Former Member
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Hi Rachel,

CRM 5.2 is already released for few customer and it's in ramp-up stage. Pls find https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/support/scl/default.htm?usecaseid=8&showheader=X&s...

I belive you have ECC 6.0. I think you can go for the upgrade.

We are running on ECC 6.0 and CRM 5.1 SP05, will be moving to CRM 5.2 next year.

Thankx,

Atin

Former Member
0 Kudos

Hi Rachel,

CRM 2007 is relatively new and not yet released to customers. SAP will be offering to RAMP-UP customers may be in next quarter or so. If SAP allows you as one of their RAMP-UP customers then you can go ahead and upgrade to CRM2007.

By the way what is your R/3 version?. Is your call center is integrated into R/3 also?. If it is 4.6C then you might not be entertained by SAP for RAMP-UP.

It is always better to upgrade to CRM.5.0 which is quite stable for a while.

Hope I have answered your question

<b>Do not forget to reward if it helps,</b>

Regards,

Paul Kondaveeti