Warranty Agreements

[Former Member]

Hi Friends,

Can u explain Warranty Agreements and Service Orders?

If anyone of u have documents on Warranty Agreement and Service Orders with Configuration details, please send it to my mail id. tamilselvan_grt@yahoo.co.in

Reward Points Assured

Thanks

Tamil

[Former Member]

Hi

The component <b>Warranty Claim Processing</b> has been developed to fulfill the needs both of manufacturers, importers or vendors of complex products and their suppliers.

In this business environment, the prerequisites for a right to warranty are becoming more extensive and more complex. Warranty restrictions due to the length of service or age of the product, authorization processes and comprehensive check mechanisms in the warranty claim make warranty claim processing in many companies a timely and costly procedure. Furthermore, due to a European legal initiative, the warranty or guarantee period for products of specific industry sectors has been extended to at least two years. The number of incoming warranty claims has, understandably, increased in the wake of this decision.

Warranty Claim Processing functions offer you a software solution that can deal with a large number of warranty claims comfortably and, as far as possible, automatically. Only those claims that produce negative results in the automatic checks are included in manual processing. You also have a maximum amount of flexibility as regards the warranty conditions that you can define.

Integration

Warranty Claim Processing is a cross-application component that is completely integrated into the SAP solution, from master data management (MM, SD, CS, PM) and pricing (SD) through checking master warranties and creating measurement documents (CS, PM) to posting FI documents (FI/CO) and evaluation of the warranty data (SAP BW).

Materials (LO-MD-MM), Serial Numbers (LO-MD-SN)

Vendors (MM), Customers (SD)

Vehicles in the Vehicle Management System (IS-A-VMS) (only with SAP Discrete Industries; not with SAP R/3 Enterprise)

Equipment, Functional Locations, Installed Bases (CS-BD / PM-EQM-EQ)

Master Warranties (CS-AG-WA / PM-EQM-SF)

Posting Measurement Documents (CS-IB-MC / PM-EQM-SF-MPC)

Service Contracts (SD-SLS-OA-SCO)

Catalogs (IS-EC-CEM) (only with SAP Discrete Industries; not with SAP R/3 Enterprise)

VSR Checks (FI-SL)

IDoc Interface (BC-SRV-EDI)

Message Determination (CA-GTF-BS)

Pricing (SD-BF-PR)

Revenue Account Determination (SD-BF-ACT)

Posting FI Documents and Updating the Values (FI/CO) (FI/CO)

Archiving Warranty Claims (CA-ARC)

Online Reporting Using SAP Query (BC-SRV-QUE)

Reporting in Business Warehouse (SAP BW)

<b>Service order management</b> enables organizations to manage the complexities of their service businesses by offering a complete set of tools to efficiently manage their entire service life cycle process. From the creation, assignment processing and monitoring of service requests, to the management of customer reference objects and installed bases, visibility of warranty and entitlements and the billing of time and materials, service organizations are able to ensure service level expectations of customers are met, improve customer satisfaction and reduce costs and increase revenue by reducing the service-to- cash cycle.

http://www50.sap.com/businessmaps/AA425C1543374657A1769230735F9004.htm

1. Create a service order.

2. You enter one or more reference objects (for example, a product, installed base component, or individual object).

3. SAP CRM uses the installed base component, or individual object entered in the service order to determine whether the service entered is covered by a warranty.

4. You select a product service letter, if necessary.

5. You enter services in service- and sales items if the customer wants to buy a product at the same time. You can also enter spare parts if these are required for the performance of a service.

6. The system determines whether a contract exists for the customer. You can specify how contract determination occurs in Customizing.

7. The system determines conditions and if necessary, you can change them.

8. You trigger a credit check. The data relevant for the credit check is transferred to SAP R/3 where the actual credit check takes place.

9. You set an amount allocation to define which invoice recipient pays what part of the invoice.

10. Specify the invoice recipients.

11. Release the service order.

12. By releasing the service order, the following process steps are triggered in SAP CRM and in the connected SAP R/3 system:

a. If you use appointment scheduling, requirements are automatically created in SAP CRM for the resource planning-relevant service items.

b. SAP R/3 creates a sales order and a controlling object for the sales items in the service order.

[Lakshmipathi]

Hi Anbuselvan

Check the links

http://help.sap.com/saphelp_47x200/helpdata/en/b3/3efb377409bd5ae10000009b38f889/frameset.htm

http://help.sap.com/saphelp_47x200/helpdata/en/b1/6100d6b27c11d19dbe0000e8323350/frameset.htm

Thanks

G. Lakshmipathi

[Former Member]

http://help.sap.com/saphelp_47x200/helpdata/en/51/b2c77ec1dc40069170a888e6842764/content.htm

You store data on services and products which is essential for Sales and Distribution processing in material master records.

Activities

You can create material master records for service items in the usual way. For basic services, use the material type DIEN. To define more complex services, you can use configurable or pre-configured standard service products that have the material type KMAT.

You can create a standard service product for which you define a variety of characteristics, such as:

Response time for problem calls

Level of hotline service

Replacement parts coverage

Each characteristic is assigned a range of possible values, which can be defined in one of the following ways:

Entered manually during configuration in the service contract (as a configurable product)

Defined as a predefined version of the standard product (as a configured product)

Using a Standard Product - Configurable

The following table illustrates some of the possible values for each characteristic:

Standard Product: Copier_Service

Response time for problem calls

Level of telephone hotline service

Replacement parts coverage

2 hours

5 days/week, 8 hours a day Type 1 - yes/no

8 hours

7 days/week, 8 hours a day

Type 2 - yes/no

24 hours

7 days/week, 24 hours a day

Type 3 - yes/no

When you enter the standard configurable service product as an item in a service contract, the system automatically displays the configuration editor. You then enter values for the various characteristics in your standard service product.

Using a Standard Product - Configured

If you use a standard product and frequently assign the same values to the characteristics, you can create a standard product with predefined values. The following example shows three different predefined configurations for the standard service product Copier_Service:

Configured Material (Standard Product Copier_Service Plus Predefined Values)

Name of configured material

Response time for problem calls

Level of telephone hotline service

Replacement parts coverage

Enhanced service

2 hours

7 days/week, 24 hours a day

Types 1-3 - yes

Full service

8 hours

7 days/week, 12 hours a day

Types 1, 2 - yes

Economy service 5 days/week, 8 hours a day Type 1 - yes

When you enter the standard configured service product as an item in a service contract, the system automatically copies the predefined values into the contract. To display the values, you can select the configuration editor manually