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entering products in Compliants in IC Web

Hi guys,

We are working on IC web, here we are stuck with an issue. if we open complaints in IC web, identify the account, try to create a complaint.in complaint the product field is grayed out. it has to be filled through I base. but my scenario doesn't has I base. we want to enter product code directly. But the system is not allowing us to do that.

help required.

Adi

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