Support and Maintenance

[Former Member]

Hi All,

I am a Fresher in SAP XI. I am going for KT for a Support and Maintenaence Project. I like to know , what are the Questions to be asked for getting Idea for Support and Maintenaence Project. Please help me ..

Good Answers will be Rewarded.

Thanks in Advance

R.Ragu

[Former Member]

Day to day activities for Production support:

1. http://<hostname>:5<sys#>00/rep/start/index.jsp

Check these entire URL.

Make sure that these are responding or not.

2. Go to Runtime Workbench (RWB) using URL http://<hostname>:5<sys#>00/rwb

And do the following:

A. Click on Component Monitoring and then click on display and then to Monitor our Adaptor engine click on Adaptor Engine.

B. In Adaptor Engine monitoring, Monitor the adaptor with errors.

C. After doing this monitoring activity click on message monitoring.

D. To do this click on message monitoring Tab.

E. Now choose free entry from start/end date combo Box and then choose the status of messages that were processed by Adaptor engine.

F. Check the messages for To be delivered state.

G. Check the messages for Delivering state.

H. Check the messages for All containing error state.

I. Use filter in this monitor page if needed.

Once done with all above monitoring that means we are done with J2EE Engine side monitoring.

Now do the ABAP side monitoring:

3. Use SXMB_MONI. Transaction to monitor the messages which are processed through the entire XI pipeline that is Integration Server.

4. Use SXMB_MONI_BPE Transaction to monitor the messages which are processed by BPE (Business Process Engine).

7. Use SM37 to check the Job status.

Here use Maestro as user.

8. Use SMQR Transaction for monitoring the XI Run Time queues ( I/B, O/B Queues).

9. Use SMQ1 Transaction for monitoring the XI Run Time queues ( O/B Queues).

10. Use SMQ2 Transaction for monitoring the XI Run Time queues ( I/BQueues).

11 Use SLDCHECK to check SLD Connection.

If there are any red entries then report it to SAP Basis

12. Run transaction SM21 (Read System Log) on the XI server to look for error messages around the time you got the error

13. Check the all instances of your Production Server are running fine.

To check this, use SM51 transaction. All three instances should be in active state

Now we are done with ABAP side Monitoring.

14. Check the log and Traces file also.

15. Check the URL for server monitoring.

http://<hostname>:5<sys#>00/MessagingSystem/monitor/systemStatus.jsp

Regards

Pravesh

[Former Member]

hi ragu

check this discussion

regards

ramesh P

[former_member335553]

Hi

U need to know these thorough understanding of the Interfaces and their complexity, tech spec where u can have ur mapping template.

Major challenge in the support environment would be ur abilty to fix the bug and its

repair

Just go throught this blog from prashanth /people/prashanth.azharuddin/blog/2006/11/24/some-errors-in-an-xi-production-environment

[Former Member]

please update the thread...

REFRESH F5...