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workitem disappeared

Hi Gurus

I haev 2 isssues

1. here we r using 2level approvals, one is FI and 2nd is HR.

FI working fine, when i approve from FI to HR, workitem( FORM) disappeared in HR, i have mentioned latest end 10 min , when i approve from fi to hr workitem getting to HR immediately after 10 min when i refresh Workitem dispaered HR inbox.

and one more issue, when workitem(FORM) in HR any user open that workitem it wants to disappear to other users also in HR, if who opened that form(workitem) only he has that form in his inbox., if he doesnt approve or reject this form again that form to get back to all users who is in HR.

This whole process working fine in FI, but only HR not working ,please help me out anyone Workflow Guru's


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