Sending email to customers

[Former Member]

Hi Guys,

Kindly suggest how to configure the setting for sending email to customer once the sales order is SAVED.

Thanks

Naaren

[Lakshmipathi]

Hi Ashutosh

Check the links

http://help.sap.com/saphelp_47x200/helpdata/en/dc/a7bf44fd3011d2964a00a0c9306667/frameset.htm

http://help.sap.com/saphelp_47x200/helpdata/en/e6/1e3189b7b311d3b54f006094192fe3/frameset.htm

http://help.sap.com/saphelp_47x200/helpdata/en/c4/3a7f87505211d189550000e829fbbd/frameset.htm

Thanks

G. Lakshmipathi

[Former Member]

Hi Ashutosh,

Use customer contact person function in the customer-general data-contact person screen for your requirement. You can enter as many contact persons in it for a particular customer and give the corresponding email ID for all of them accordingly. Define a new output type with print medium 5(external send-mail) and configure your email requirement as you wish.

Award points if useful.

Regards,

Emaya

[Former Member]

The functionality is i guess already explained above very well..but there is a limitation, say you want to send the confirmation to more then 1 person..then the system won't let you do as in the customer master, in general data..although you can maintain more then 1 mail id but mail can be sent to 1 id at a time...because there is a default radio button.

to overcome this problem...maintain the mail id at the contact person option in customer master data..and tell your abaper to pick the mail id's from there.

Reward point if it helps,

Regards,

N

[Former Member]

hI

You can send an order confirmation to your customers by e-mail. This is particularly appropriate when processing orders via the Internet.

Prerequisites

An E-mail address must be defined for the customer in the business partner master.

You have selected "Simple Determination of Order Confirmation" in the Determination Technique field for the required action definition (for example, order confirmation) in Customizing for CRM under Basic Functions ® Message Determination ® Define Action Profile. You can find further information in the implementation guide (IMG) for Customer Relationship Management under Basic Functions ® Message Determination ® Define Action Profile.

The order is complete and error-free.

Functional Scope

The sales order confirmation is sent directly to the customer after completion of the purchase order transaction.

The customer receives a corresponding e-mail in his mail inbox. The sales order confirmation is contained in this mail in the form of a PDF file.

SAP delivers a standard form in Smart Forms for sales order confirmation.

In output type you configureand select Transmission Medium you select - Send External Mail.

Your Output determination works by Condition Technique.

1. Go to T.code: NACE and select V1- Sales

2. Then assign the smartform program created to your output type (MAIL)

3. You can maintain Condition record for the same in T.Code: VV11 for automatic output control.

REFER THE LINKS

http://help.sap.com/saphelp_crm40/helpdata/en/ff/0185f686cc11d3966200a0c9306794/content.htm

Message was edited by:

SHESAGIRI.G