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Lockbox question (FLBP)

We have two lockbox numbers and on certain days, we receive transmissions for both the lockboxes. Our user uses FLBP to process them everyday..On certain days when we have both the transmissions, we get this error for one lockbox saying that "No entries were found for this selection" and sometimes..the program runs forever and just times out.

I cannot understand this as I can find the entry in FEBKO table which is waiting to be processed. In such a scenario, I usually delete this entry from FEBKO by running RFEBKA96 and then we resend/reprocess the IDOC and use FLBP again. Now it works.

It has been happening for too many times now and we need to know the root cause for this issue. Any ideas ??

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