sales orders/ invoice and customer master URGENT!!!!!

[Former Member]

how can i correct this problem...... customer is linked to the wrong customer master, customer is supposed to be a canadian customer but linked to US customer master? in terms of currency

Also when the Sales order and Invoice was created for this customer they were inoviced in US dollars and not in Canadian Dolllars how do i reverse change currency from US to Canadian?

Does this mean that the sales order has been linked to the wrong customer master?

[Former Member · Accepted solution]

hI,

In this case if the invoice had not posted to A/C use vf11 and cancel invoice.and use vl09 and riverse pgi and delete the delivery and by going to VA02 delete order.

since u r saying that this customer falls under canadian customer while crweating CMR select A/C group of canadian customer then check all the critical fields of inco terms,payment terms,currency as per the standard and follow the subsequent sales process.

cross check the sold to party details weather invoice had made against proper sold to party or not?if not just cancel invoice and subsequent documents.

if the material had already dispached and you find there is any difference in total invoice value,create accordingly the needed Credit memo or debit memo with the proper reason.

later as a permenent solution mark this CMR for deletion and create new CMR with proper accounting group.

[Former Member]

Hi,

Please go and cancel the existing open orders and reverse the cyle follwed by deleteion of the orders for the particular customers. Go to customer data and change the currency. This is the best way you can follow.

Thanks

Aditya

[Former Member]

hi,

first change the customer masters and make sure u reject all open docs with this customer. as for the docs already posted you may to reverse the complete cycle as the currency wud flow as copy control from the sales order.

saurabh

[Former Member]

Hi

You can change the Customer master in XD02 or VD02<b></b>

If this is a regular requirement then change the currency in customer master , if one time then you can change in sales order header. Ensure that exchange rate is properly maintained.

You can change Currency in customer

master(sales area data ) record

Message was edited by:

SHESAGIRI.G

[Former Member]

Hi:

In the Sales Area Data of the Customer on the Sales tab, there you can define the currency.

You will have to reverse the invoice (hope there are no deliveries) and you can change the currency on the order header (Sales tab), you can then re-invoice

Hope this helps

reward points if helpful

Aaon