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Not receiving the email alerts automatically on prod

Hi friends,

I have little problem when getting the email alerts in production system.

We had an Alert configuration in place in all the systems.

Recently for user email-id have been changed and update the new email-id in all the systems in SU01 transaction.

In Quality we are getting the alerts for this user , but not getting in dev & production

I see the difference only in roles& profiles for this user in quality compared to dev & prod.

Could anyone please help me what needs to be corrected to receive the email alerts for this user?.



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