Contract determination feature is not available in CIC 5.0,so you cannot create a sales order with reference to existing sales contract.
You may have to design a new view for contract determination&selection for a customer & product combination.This process has to be triggered before you save the sales order on sales order view.
Contracts are not getting determined in IC WebClient, since IC WebClient does not support POP UPS.
Only if a unique contract exists, and in the customizing of service order transaction type you have assigned option C or E, i.e. Assign immediatley if unique, the field Contract shall get populated.
Ok i understand that , the scenario is like this :
A site is to be prepaired first and then handed over to the customer .This happens based on a Contract against the name of the customer.This contract has the status of site job complete attached to release of the contract.
Scenario 1:
Now if the customer calls during the site work ...then the contract isn't released and hence is not picked up so the ticket needs to be assigned to the commisioning team.
Scenario 2:
If the customer is calling after the site handover ,contract will be determined and the ticket will be transferred to Service Team.
hence it becomes inevitable to the ICWC agent to chk for this contract determination.
Scenario 1: A contract will not get determined since it is still not released.
Scenario 2: Contract will get determined.But if there are more than one contract, determination will happen, but assignement can not since, no pop up supported.
But if there is unique contract getting determined and as I said earlier in the service ticket transaction type your have assigned option C or E, the field contract of service ticket will surely get populated.
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