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Contract determination in CIC

Hi all ,

We are working on CIC 5.0 .

We want the contract determination in CIC .

I get a message regarding contracts getting determined but i cannot see the contract or select the contract froma list, as is the case in Online CRM.

Can anybody help ?



Hi Raj,

Scenario 1: A contract will not get determined since it is still not released.

Scenario 2: Contract will get determined.But if there are more than one contract, determination will happen, but assignement can not since, no pop up supported.

But if there is unique contract getting determined and as I said earlier in the service ticket transaction type your have assigned option C or E, the field contract of service ticket will surely get populated.


Shalini Chauhan

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