500 Internal Server Error in Identity Management in Portal

[Former Member]

Hi all,

We have just upgraded our portal server to SP13 (2004s).

Post upgrade, I am getting an error in Identity Management.

When I search for a user, and try viewing his/her details, I get the following error.

500 Internal Server Error

Failed to process request. Please contact your system administrator.

The funny thing is, it works fine for some users and throws an error for some others.

Can anyone suggest what could be done to resolve this?

Regards,

Preksha

[Former Member]

Hi,

the error may due to duplicate entries of users.

go to logfile and check the users.

regards,

Sanjeevk

[Former Member]

Hi,

Well the error was due to an incomplete upgrade.

Its solved.