Error in header detail, Can not solve the error

[Former Member]

Hi All,

I'm new comer in SDN and also for SAP.

I had a problem in CRM Complaint.

When I tried to create a follow-up documents, it is prohibited if above 1000 USD.

And the error arose : "Header Error : Cannot Proceed"

After that, the error still there in the document. Nothing I can do to fix the error.

Is anybody can help me to solve this problem?

Coz when the complaint containes error and after the last status Settlement Process, I can't create Credit Memo Request.

TIA

Robin

[Former Member · Accepted solution]

Hi

Robin either your user id is not permmitted for creating followup docs or problem in Action profiles Settings , work flow , so rise a request so that you can configure according to .if you are authorised to create follow up they will give access to u r user id

Regards

Venkat