Cancel Sales Order

[Former Member]

If our customer gives an order and later changes his mind, how can we cancel the sales order without deleting?

Thanks in advance?

[Former Member · Accepted solution]

hi,

you can simply put a reason for rejection and save the order.

saurabh

[Former Member · Accepted solution]

Hi,

go to change mode of order there you can directly put reason for rejection. Other wise goto --> item --> Sales A --> there also you can set reason for rejection.

Prase

[Former Member]

hi

we can only block the order from delivering. For blocking,pl make setting in sales order doc and while creating sale order go to shipping and give delivery block reason

Raghu

[Former Member]

put the reason for rejection and save the order.

[Former Member]

Hi,

You can set a 'reason for rejection'.

Go to change mode of order VA02 --> go to --> Header , set an appropriate reason for rejection and reject the item. So the order will get completed.

Prase

[Former Member]

Hi Prasanth,

At header level which area u want us to block shipping and billing level

pls let us know

Thanks

Rag sam