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How do you extract attachments from an emails in RTF-Format

Former Member
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When ever the XI receives an eMail in RTF-Format the XI can not extract the eMail-attachment. Does someone have the same problem? Is there a solution?

Thanks

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Answers (1)

Answers (1)

stefan_grube
Active Contributor
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RTF is a proprietary format of Microsoft and therfore cannot processed by the XI mail adapter.

Make sure that the sender of the mail only send plain text or XML.

Regards

Stefan