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System status

Hi Experts,

I'm using the Interaction Center Win Client and I am trying to control with the user status of the activities, when an activity should be in the planned activities of the inbox and when it is concluded should disappear of the inbox and can be seen in the searching of the activities.

My configuration is the following:

Status Profile ZRMACTIV

In the status profile I have two user status OPEN and CONC (Concluded)

I want that the user status OPEN fixes the system status to I1086 (Planned), so the activity is planned and appears in the Inbox.

The problem is when I have the user status CONC: I want the sytem to fix the system status to I1005 (Completed) and to inactivate the system status I1086(Planned).

But I don't know why the system status I1086 (Planned) is not inactivated and the activity even if it disappears from the Inbox (Because it is Concluded), is not visible through the Search of the activities of the Interaction Center, because he considers it is still planned (I1086 active).

If you had the same problem, please tell me how to proceed.



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