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CRM winclient using telephony function Problem

Dear Sir,

We use the CIC winclient in CRM 5.0 which just upgrade from CRM 2.0c which connect to NEC.However, when we upgrade to CRM 5.0 we use sapphone and also link to Nortel. However, I was surprised that when we use CIC0 and then press inwait , it require the t-code : sphhsremote authoization which I never use it.

Please kindly suggest , do you have this problem like this.

Thank you and best regards,

VImol

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