CRM winclient using telephony function Problem

[Former Member]

Dear Sir,

We use the CIC winclient in CRM 5.0 which just upgrade from CRM 2.0c which connect to NEC.However, when we upgrade to CRM 5.0 we use sapphone and also link to Nortel. However, I was surprised that when we use CIC0 and then press inwait , it require the t-code : sphhsremote authoization which I never use it.

Please kindly suggest , do you have this problem like this.

Thank you and best regards,

VImol

[Former Member · Accepted solution]

Hi,

Can you elaborate your proble in detail. so that we may help you.

Regards,

Srini

[Former Member · Accepted solution]

Dear Srini,

my problem is when we logon to cic0 , normally there will the part for inwait the call, answer. However, when the call come in ,the page of t-code : sphsremote always popup. We never use SPHSREMOTE. what is it.

THnak you and best regards,

VImol