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How to link a service product and item category

Hi CRM Gurus,

I have created a service product. When i am trying to assign that product to service contract, i am getting an error as no item category could be created.

Please help me




Hello Naveen,

This information is in the CRMM_PR_BTR set type. Assign this set type to your category and the field should be visible.

This value is also stored in the CRMM_PR_BTR table but I don't know the link from the COMM_PRODUCT (product master table) table.

The item category is also visible when you add the product to your transaction, in the 'Item details' tab.

Hope you can find it!

Don't forget to award points...



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