Can a service material be configurable?

[former_member1042017]

I want to onfigure a service material and I want to define the characteristics of that particular service material in the case of a variant configuration.

[pratik_mahendra]

Hi Gaurav,

As a part CS(customer service) service material can be configured jus like any other configurable material except for item cat group, which has to be DEIN.

[Former Member]

Hi,

Yes, we can have service material as configurable also.

Prase

[Former Member]

Hi Gaurav

Creation of Master Data for Service Contract Items

Use

You store data on services and products which is essential for Sales and Distribution processing in material master records.

Activities

You can create material master records for service items in the usual way. For basic services, use the material type DIEN. To define more complex services, you can use configurable or pre-configured standard service products that have the material type KMAT.

You can create a standard service product for which you define a variety of characteristics, such as:

Response time for problem calls

Level of hotline service

Replacement parts coverage

Each characteristic is assigned a range of possible values, which can be defined in one of the following ways:

Entered manually during configuration in the service contract (as a configurable product)

Defined as a predefined version of the standard product (as a configured product)

Using a Standard Product - Configurable

The following table illustrates some of the possible values for each characteristic:

Standard Product: Copier_Service

Response time for problem calls

Level of telephone hotline service

Replacement parts coverage

2 hours

5 days/week, 8 hours a day

Type 1 - yes/no

8 hours

7 days/week, 8 hours a day

Type 2 - yes/no

24 hours

7 days/week, 24 hours a day

Type 3 - yes/no

When you enter the standard configurable service product as an item in a service contract, the system automatically displays the configuration editor. You then enter values for the various characteristics in your standard service product.

Using a Standard Product - Configured

If you use a standard product and frequently assign the same values to the characteristics, you can create a standard product with predefined values. The following example shows three different predefined configurations for the standard service product Copier_Service:

Configured Material (Standard Product Copier_Service Plus Predefined Values)

Name of configured material

Response time for problem calls

Level of telephone hotline service

Replacement parts coverage

Enhanced service

2 hours

7 days/week, 24 hours a day

Types 1-3 - yes

Full service

8 hours

7 days/week, 12 hours a day

Types 1, 2 - yes

Economy service

8 hours

5 days/week, 8 hours a day

Type 1 - yes

When you enter the standard configured service product as an item in a service contract, the system automatically copies the predefined values into the contract. To display the values, you can select the configuration editor manually

Reward if useful to u

[Former Member]

Hi Gaurav,

Hope in SAP Standard it will not Support KMAT Material for Service Material.

You have to use DIEN as Service Material.

Please Reward If Really Helpful,

Thanks and Regards,

Sateesh.Kandula