Error message 'Please log on to the SAP system' when selecting 'shop'

[Former Member]

In SRM when we click on 'shop' or 'Goods Receipt' we get the error 'ITS System Information 'Please log on to the SAP System' where it prompts user to log on again. However when user logs on it opens up the same screen again saying please log on to the sap system.

This only happens when we shop using the External ITS (wgate), EBP works fine using the Internal ITS.

Please can someone help.

Kindest Regards

Paul

[Former Member]

Hi

<b>Please give some more details -></b>

Which SRM version are you using ?

Any Short dump occurs in the system in this case ? Please check the same using ST22 transaction ?

<u>Some related SAP OSS Notes to go through -></u>

Note 725124 - EBP opened in a new screen (without browser buttons)

Note 1038141 - SRM launchpad contains obsolete ITS parameters

Note 537700 - ITS errors

Note 309771 - When clicking on menu entry, transaction wont be started

Note 1019384 - Multiple Sessions on WebGUI Transactions (Nervous Finger)

Do let me know.

Regards

- Atul

[Former Member]

Hi,

See teh foll notes:

725124 SRM opened in a new screen (without browser buttons)

Note 705013 - Timeout for ICF services based on ITS

Also check settings in : ITS > instance > global settings.

BR,

Disha.

<b>Pls reward points for useful answers</b>

[Former Member]

Thanks Disha,

Please could you advise where this can be found : ITS > instance > global settings ?

We do not think that the problem is to do with timing out as the Internal ITS is working as it should . We can log on to EBP via the External ITS with no problems but it is only when we click on 'Shop' that it prompts the user to log on again.

Kindest Regards

Paul

[Former Member]

Hi

<b>Please try this -></b>

<b>Look using SRM transaction SITSPMON and RZ20, RZ21.</b>

Also Please check <u>SAP OSS Note 517860</u>

<b>-> For ITS, You need to maintain the RFC connection in the connection type "T" i.e TCP/IP. Maintain in the Table - TWPURLSVR.

Ensure that you have maintained correct entries in the TWPURLSVR table using SM30 transaction for the ITS Web path (http or https address path). Note you are passing port - 8001 in the address here. Incase you face problems, Please ask you BASIS person to help you out.

-> Please ask you BASIS person to help you out for maintaining ITS settings. (Ensure IACOR service is running properly - ITS server is running), through the transaction SMICM

-> What all logs appear in SLG1 and SM21 transactions after publishing all the Internet services.

-> If you are using ITS 6.2,you need to do the IACOR settings for SRM on the ITS server.Also in SE80 mainatin the Site for SRM system.After this ,you can publish all the ITS services usig the report,W3_PUBLISH SERVICES.</b>

<u>Related links -></u>

Do let me know.

Regards

- Atul

[Former Member]

Thanks Atul,

This problem only occurs when we access EBP via the External ITS. When we access EBP via the Internal ITS it all works fine.

Using the External ITS we can log on but when we click on 'shop' (BBPSC02) or 'Confirm Services' (BBPCF02) we get another log on box appear asking for Password again and the message 'The input field contains prohibited characters (already deleted)

Could this be a problem with the authorisation within the roles ?

Kindest Regards

Paul

[Former Member]

Hi

<u>Please provide the SRM system version details in next reply, meanwhile please go through the following SAP OSS Notes -></u>

<b>See these SAP Consulting OSS Note -></b>

Note 1009132 - SRM: Error message ITS_TEMPLATE_NOT_FOUND

Note 537700 - ITS errors

Hope this will help. Do let me know.

Regards

- Atul

[Former Member]

Hi this was a problem with the data within the Service Files and has now been resolved thanks for all your help.

[Former Member]

Hi

To say thanks in SRM forum, please reward suitable points for helpful answers. )

Let me know incase you face any queries.

Regards

- Atul