Sales Return

[Former Member]

Dear guru

How to config. sales return and how to add stocks? steps pls

regards

Mohammed Renu

mohammedrenu@yahoo.co.in

[Former Member]

Hi Mohammed Renu

Return sales

VA01—Create Credit memo request document type ZREV with reference to Original order---Maintain order reason, Save the order (a billing block is maintained)—Create Return delivery LR-PGR---VA02 Remove the Block—VF01 Create Credit memo (ZREV)

Using document flow we can find out the Original sales order Number for a billing document

Sales Order: 11414

Process Return credit memo for return of 2 defective PCs

1.VA01, DOC TYPE: ZERV with reference Order Number=11410 Copy

Maintain the Order reason + change qty =2

2. VL01 –Return delivery –PGR

No picking just enter PGR

3. VA02 –Remove the billing block

4. Create the return memo using VF01

5. The invoice amount is created back to customer account

6. Use FBL5N to check updating

Why we refer original order and not original invoice?

This is because system needs to correct the quantity supplied originally minus quantity returned

In this scenario original order qty is now adjusted as 10-2 =8

Sales documents Item category Schedule line cat

ZCRV G2N NA

ZDRV L2N NA

ZREV REN DN

Check the Properties of above item categories and schedule line category

Mail send to ur id

Reward if useful to u

Message was edited by:

narendran vajravelu

[Former Member]

Hi,

The following process flow describes the sales returns scenario:

A sales returns order is created and the system automatically generates a delivery and posts the good receipt. The goods receipt posting is updated in the appropriate stock (for example blocked stock).

A separate credit memo for the returned empties can be created for the customer. This empties credit memo can already be created before the analysis results from the lab are available.

A billing document can be displayed and printed.

The analysis of the returned merchandise takes place. Then it can be decided, on the basis of this result, which subsequent steps have to be carried out with the returned goods.

The sales returns are settled. These follow-on documents include the customer credit memo and the warehouse stock postings.

The Sales Returns scenario shows you how to do the following tasks:

Return process

VA01 (RE) – VL01N (Post Goods Receipt) – remove billing block from sales order (VA02) – VF01 (RE) credit for returns, which is in turn is forwarded to the finance company to where a credit note is issued to the customer. Returned faulty goods that are brought back to the plant are not added to the existing stock in the plant, instead you could see them as returns stock when you double click on plant material in MMBE and then after issue a credit note for the retuned value of items.

Item category – REN; schedule line category – DN; movement type – 651; delivery type – LR and billing type (invoice) – RE (which is either a delivery related / order related billing type)

It is recommended to create a returns process order (OR – doc.type – RE) with mandatory fields of reference to the invoice, returns order reason and billing block to prevent a credit for returns being created until an authorised person releases the billing block.

The material should be used as goods movement back into stock (651) and inspection is carried out before making them available for the next sales order.

It is advisable to indicate a shipping point that is specifically used for returns,. Thus all return deliveries or goods receipts can be done by a specific shipping point. This is useful when running the delivery due list, where you can select - only to process the returns deliveries as well as offer better visibility of stock movements.

Reward if helps

Manoj

Message was edited by:

manoj kumar sharma

[Lakshmipathi]

Hi Mohammed

Check the link

http://help.sap.com/saphelp_46c/helpdata/en/dd/55fe83545a11d1a7020000e829fd11/frameset.htm

Thanks

G. Lakshmipathi

[Former Member]

Hi,

Create a return order (RE) with reference to your original invoice (Invoice created for the order which you want to return), create the return delivery, do the post goods receipt, there will be a billing block (credit memo block) in the order, remove it and raise a credit memo.

Prase

[Former Member]

Hi,

Create return order in reference to the billing document( if you are creating return with reference)

Give return order document type in va0 and enter the material and return quantity

and save the order.

Give the reason for getting material back in reason for rejection tab.

Remove the delivery block in order level

Execute PGR ( though vl01n)

No picking is involved

Perform billing ( vf01)

Thanks

Mohan

and save it.

[Former Member]

Hi

Sales Returns is used to manage full products that the customer has returned due to complaints. Whereas handling of incorrect deliveries can already be treated in the standard SAP system, this scenario demonstrates the case where merchandise is rejected exclusively due to defective quality. The merchandise was rejected exclusively due to defective quality, not because of incorrect deliveries. The path that the returned merchandise takes often has to be tracked in detail - for example, returned beer first has to be sent to a lab (e.g. in a brewery) for inspection. Once the analysis of the returned merchandise is complete, the vendor or manufacturer determines:

The status of the merchandise and whether it can be reused.

Whether the customer will be credited for the merchandise and, if so, in what amount.

This procedure can be traced through the document flow for sales returns processing.

The following process flow describes the sales returns scenario:

A sales returns order is created and the system automatically generates a delivery and posts the good receipt. The goods receipt posting is updated in the appropriate stock (for example blocked stock).

A separate credit memo for the returned empties can be created for the customer. This empties credit memo can already be created before the analysis results from the lab are available.

A billing document can be displayed and printed.

The analysis of the returned merchandise takes place. Then it can be decided, on the basis of this result, which subsequent steps have to be carried out with the returned goods.

The sales returns are settled. The system generates SAP SD and SAP MM follow-on documents during settlement. These follow-on documents include the customer credit memo and the warehouse stock postings.

he Sales Returns scenario shows you how to do the following tasks:

Deal with beverage-related full products that the customer has returned due to a complaint, without using the QM functionalities, but rather only in SD and MM.

Create separate credit memo for the returned empties for the customer.

Get an overview of your physical warehouse stocks and the corresponding postings whenever you require.

Display and print billing documents

Refer link below

http://help.sap.com/bp_bblibrary/600/HTML/G93_BB_EN_US.htm

Message was edited by:

SHESAGIRI.G

[Former Member]

Hello,

<b>Returns process: RE</b>

1. The returns order is created with reference to an invoice to ensure the traceability and transparency of the process and is suggested to keep a different number range when configuring.

2. The returns process is very much similar to the credit memo process except for the fact that the actual goods are returned by the customer to our plant.

3. VA01 (RE) – VL01N (Post Goods Receipt) – remove billing block from sales order (VA02) – VF01 (RE) credit for returns, which is in turn is forwarded to the finance company to where a credit note is issued to the customer. Returned faulty goods that are brought back to the plant are not added to the existing stock in the plant, instead you could see them as returns stock when you double click on plant material in MMBE and then after issue a credit note for the retuned value of items.

4. item category – REN; schedule line category – DN; movement type – 651; delivery type – LR and billing type (invoice) – RE (which is either a delivery related / order related billing type)

5. it is recommended to create a returns process order (OR – doc.type – RE) with mandatory fields of reference to the invoice, returns order reason and billing block to prevent a credit for returns being created until an authorised person releases the billing block.

6. The material should be used as goods movement back into stock (651) and inspection is carried out before making them available for the next sales order.

7. it is advisable to indicate a shipping point that is specifically used for returns,. Thus all return deliveries or goods receipts can be done by a specific shipping point. This is useful when running the delivery due list, where you can select - only to process the returns deliveries as well as offer better visibility of stock movements.

8. After the creation and goods issue of the delivery, the billing block is removed from the sales order and the invoice is created with reference to the sale order. This way you can create a credit for the return in the sales order, which in turn has the order quantity copied from the preceding invoice.

<b>REWARD POINTS IF HELPFUL</b>

Regards

Sai