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repairs and returns (customer service)

Former Member
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This issue is related to repairs and returns (customer service)

I faulty part has been received (mvt 653)from supplier (Serial no A) It was scrapped (mvt 261 E) and replacement was entered to order (262 E) with serial number B.

The SWO was then TECO'd but when user tried to update sales order (by clicking on update icon) following error is received.

"All S/Ns have been entered." after pressing enter,

"S/N A already assigned" after pressing enter,

"S/N A cannot be used here".

It is expected that second serial number (serial number B) should be automatically considered by system.

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Answers (1)

Answers (1)

Former Member
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All these messages depend on how the tally is in the repairs tab. Can u pls tell me what lines you see in the repairs tab? As per the standard cycle, again depending what repairs procedure you are using, the first repairs action upon receiving the serial no. is a service order is created. While TECOing the service order you have the option of either scrapping the serial number or creating a repair item called out bound delivery. What you seem to have done is created a scrap repair item even before the service order was created. because of this the total in the repair order tab is not tallying.