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repairs and returns (customer service)

This issue is related to repairs and returns (customer service)

I faulty part has been received (mvt 653)from supplier (Serial no A) It was scrapped (mvt 261 E) and replacement was entered to order (262 E) with serial number B.

The SWO was then TECO'd but when user tried to update sales order (by clicking on update icon) following error is received.

"All S/Ns have been entered." after pressing enter,

"S/N A already assigned" after pressing enter,

"S/N A cannot be used here".

It is expected that second serial number (serial number B) should be automatically considered by system.

Former Member
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