on 10-19-2007 8:34 AM
Hi CRM Experts,
Can anyone please tell me What do we require to setup ERMS in SAP CRM.
eg: Any Component Integration
Points will be Rewarded
Thanks in Advance
Regards
Sree
Hi Sree,
ERMS stands for Email Response Management System
In this case you would require the following
1. SAPConnect
Also check http://help.sap.com/saphelp_crm50/helpdata/en/83/0a94734da3439fabcd079cee3f3c72/frameset.htm
and SAP Note 925554 ERMS Documentation: SAP CRM 5.0
and OSS Note 940882 (ERMS FAQ Note) contains two helpful PowerPoint presentations: ERMS Overview for Consultants, and ERMS How-to-Guide for consultants.
Hope this would help.
Regards,
Rekha Dadwal
<b>You gain a point for every point that you reward. So reward helpful answers generously</b>
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