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Service Desk Logs


Is there any way to look at the logs for a message logged in service desk in a single tab.

Example: I create the initial message and put log details and send to message processor. Message processor then put in a log and says wrong guy and send to another message processors.

I want to capture all the log entries in one overview.

At the moment when I go to 'Transaction data" and select overview I'm only able to see the log entry of the 'reply' & 'internal note' log. Anything else is not captured.

Even when the reply log is populated again, this information is then not also captured.

Any help would be good thanks.


Former Member
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