Service Desk Logs

[Former Member]

Hi,

Is there any way to look at the logs for a message logged in service desk in a single tab.

Example: I create the initial message and put log details and send to message processor. Message processor then put in a log and says wrong guy and send to another message processors.

I want to capture all the log entries in one overview.

At the moment when I go to 'Transaction data" and select overview I'm only able to see the log entry of the 'reply' & 'internal note' log. Anything else is not captured.

Even when the reply log is populated again, this information is then not also captured.

Any help would be good thanks.

rgds,

[Former Member]

I have managed to make the logs appear in a message but have another problem now. When a second log is put in the previous log gets overwritten.

Is there anyway to keep a history of the logs in a messge when viewed in transaction data-->overview.

thnaks

[Former Member]

I've managed to resolve the issue.