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IS-Utilities CRM Web Solution


We are using SAP IS-Utilities 4,72 and CRM 4.0 solution. The platform is WAS 6.20.

We would like to implement a web-solution/portal where the customer can access their information and also perform specific operations - like perform product changes, access customer information, check bills and register meter reading. So it involves access to both CRM and IS-U.

Can someone tell if there exists some SAP specific web-solutions related to IS-Utilities like Customer Self-Service or Portal Business package to implement?

Can you provide any documentation in the area?

Thanks in advance


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