IS-Utilities CRM Web Solution

[Former Member]

Hi,

We are using SAP IS-Utilities 4,72 and CRM 4.0 solution. The platform is WAS 6.20.

We would like to implement a web-solution/portal where the customer can access their information and also perform specific operations - like perform product changes, access customer information, check bills and register meter reading. So it involves access to both CRM and IS-U.

Can someone tell if there exists some SAP specific web-solutions related to IS-Utilities like Customer Self-Service or Portal Business package to implement?

Can you provide any documentation in the area?

Thanks in advance

Andreas

[Former Member]

Hi Andreas,

are you searching for this?

<a href="http://www50.sap.com/businessmaps/5A56480965474C01BC596D656E1BBE37.htm">Electronic Customer Services (Utilities)</a>

<a href="http://www50.sap.com/businessmaps/8E931C56DEC911D3A7CD0060086E8F06.htm">Utilities customer self service</a>

Regards,

Frederik

[Former Member]

Hi,

Thanks for your answer. I have some further questions though.

Is Electronic Customer Services (UCES) part of any Portal Package or should it be run as a standalone web application?

I have heard there are two versions of UCES - 1.0 and 6.0. Are there any dokumentation of the difference between these two versions?

Is UCES developed in Java or BSP?

Thanks in advance.

Best Regards

Andreas

[Former Member]

Andreas,

I'm no expert in this but I believe you only need SAP CRM : <a href="http://www50.sap.com/businessmaps/1CB680823150466DA34D5F45FE64D5E6.htm">SAP Customer Relationship Management and Billing for Utilities</a>

Look at:

<a href="http://www.sap.com/solutions/businessmaps/84418B92F7B44629895E506E63C20669/index.epx">Service Order Management</a>

"Customers can request service via the Internet using a web request"

Best Regards,

Frederik

[Former Member]

Check <a href="http://help.sap.com/saphelp_utilities472/helpdata/en/38/1a6c35a018d041e10000009b38f839/frameset.htm">Customer Service - Internet Self Services</a>