Configuring SLA info in IC Web Client

[Former Member]

Hello Gurus

Please help me in configuring SLA info in CRM_IC service ticket. I have assigned the service and response profile to Service product. Would you please guide me in further steps of configuration

regards

Naveen

[Former Member]

Hi Naveen,

Please share the document. Here is my email

AZDWELLER2006@YAHOO.COM

Thank you,

[hongyan_shao]

Hi All,

Appreciate your help to provide the full name of the document, so that maybe someone know the public link for download. Then others will be able to find it instead of waiting for someone to mail them.

Thank you so much.

Hongyan

as moderator

[hongyan_shao]

Hi All,

for most commonly used good documents, please check the thread

for the detailed list. Maybe the one you want is among this.

Hongyan

[rekhadadwal]

Hi Naveen

I have a doc which i can share with you.

Your email id pls

Hope this would help.

Regards,

Rekha Dadwal

<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

[Former Member]

Hi Rekha

Thank you very much....

my mail id : naveen.palnichamy@gmail.com

kindly cc to this id also P_Naveenkumar@satyam.com

regards,

Naveen

[Former Member]

Hi Rekha

Thank you very much....

my mail id : naveen.palanichamy@gmail.com

kindly cc to this id also P_Naveenkumar@satyam.com

regards,

Naveen

[rekhadadwal]

Hi

Done

Hope this would help.

Regards,

Rekha Dadwal

<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

[Former Member]

Hello Rekha,

Document you gave is very helpful... Thank you very much...

I need one information is CRMD_BUS2000112 is the transaction for defing SLA

regards

Naveen

[rekhadadwal]

Hi,

You should not be playing around changing points when you want to continue asking questions. Help should be genuinely and whole heartedly appreciated. Secondly the gmail id has bounced back stating that the user doesnt exist.

Anyways SLAa are transaction types to which the service profiles and response profiles are assigned. THus the tcode for the same can also be CRMD_ORDER

Hope this would help.

Regards,

Rekha Dadwal

<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

Message was edited by:

Rekha Dadwal

[Former Member]

Hello Rekha Dadwal,

First please accept my apologies regarding the mistakes i commited . I am totally a fresher for SAP and new comer to this Sdn.sap network.I dont have any intention of reassigning or any other things regarding points.I even dont know how these points are helpful. I just want to know how this points system is working and how these points reaching the sender. I am really sorry.

Thanks for the help and the document which you have send for configration. I have created Service contract, now i am trying to customize item category for creating SLAs .Please guide me in configring IC webclient.

my mail id is naveen.palanichamy@gmail.com

regards,

Naveen

[rekhadadwal]

Hey Naveen

The helpful sites for you will be

1. help.sap.com

The link for service plans is attached herewith http://help.sap.com/saphelp_crm50/helpdata/en/94/b4113a7e31e403e10000000a11402f/frameset.htm

2. Best Practices

http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm

You can download the relevant documents for configuration. It will be of immense help to you

Hope this would help.

Regards,

Rekha Dadwal

<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

Note: - You have finished all your six pointers, now pls reward accordingly

[Former Member]

Hello Rekha Dadwal,

Thanks for the documents.. I got struck with item category customizing once it is done then only i can create SLA...

regards

Naveen

[Former Member]

Dear Rekha,

Can you send me the document for "Configuring SLA info in IC Web Client" ?

Email ID : SAMRAJAN2004@YAHOO.COM

Your help will be awarded with points.

Regards

Rajan S

[Former Member]

Hello Rajan ,

I too have the doc about SLA which Rekha has send, but unfortunately i cant send the mails to public domains lik yahoo.

if u r comfortable with sharing ur company id i can send u the doc immediately

otherwise i can send the doc by this saturday

regards

Naveen

[Former Member]

Dear Naveen,

Please send it to rajan_samuel@mindtree.com.

Thanks for your help

Rajan S

[Former Member]

Hi Rajan

Its done yesterday itself..

Reward the points if it helps

regards

Naveen

[Former Member]

Dear naveen,

Plz send the SLA doc.to my ID

ID is :reddy.pavan@mahindra.com

Regards,

Pavan Reddy.

[Former Member]

Rekha,

Would you please be able to share the document you have on configuring SLA for service tickets (CRM) with me?

tanya.rodrigues@gmail.com or tanya.rodrigues@sieps.ch

Thank you!