call types ,service, category , Responsible group in service ticket

[Former Member]

Hi All,

I have to config Date as drop down to 1. Responsible Group 2. service ,3.category 4. call type in SERVICE TICKET on Web client .

can any body please tell me , where i have to do config to get data as drop down in service ticket .

Thanks,

Aravind.

[Former Member]

Hi Aravind,

You can configure drop downs in service tickets using category modeler which is a BSP application.

1. maintain categorization profile

IMG Path: CRM>IC WebClient>Business Transactions-->Define Categorization Profiles,copy default and rename it

2. Create subject profile

Customer Relationship Management > Transactions> Settings for Complaints> Settings for Subjects> Define Subject Profiles,

3. maintain the subject profile in ur service ticket

4.you can add CRMM_ERM_CAT to your favourites.Here you will have to make a schema first and then maintain the application area as service ticket, maintain the correct subject profile,then you can create nodes and subnodes and define the drop down values.

5. after doing this,remember to change the status to Released in the basic data tab page of category modeler application

No you will be able to see the drop down values in category modeler