We are working on standard SC approval workflow. When a user creates a shopping cart , it goes to the head of that organization unit for approval. Where there are more than one users with "head of org Unit" designation , it goes to first approver with approval limit which is less than or equal to SC value.
however , when there is only one Head in an organization unit , and he himself creates a SC, who should it go to for approval?
logically it would seem that it should go to the head of next higher org unit?
is that how it should be ?
when i checked in the system , it shows tht the SC is goin for approval to people totally unconnected with that org unit.
could this be because users are choosing the approver ?
what is the standard process in such a situation ?