SC approval

[Former Member]

Hi Gurus,

We are working on standard SC approval workflow. When a user creates a shopping cart , it goes to the head of that organization unit for approval. Where there are more than one users with "head of org Unit" designation , it goes to first approver with approval limit which is less than or equal to SC value.

however , when there is only one Head in an organization unit , and he himself creates a SC, who should it go to for approval?

logically it would seem that it should go to the head of next higher org unit?

is that how it should be ?

when i checked in the system , it shows tht the SC is goin for approval to people totally unconnected with that org unit.

could this be because users are choosing the approver ?

what is the standard process in such a situation ?

Regards,

Mangesh.

[khan_voyalpadusman · Accepted solution]

Hi,

system will use the methods available in the object RBUS4101 to get the approvers involved in approval workflow

you can check how the system is determining the approvers.

this determination is valid only for classic workflows (and) not for the badi workflows

1.start transaction Se38

2) enter RBUS4101

3) click display

4) execute / press F8

5)press on the method GETORGUNITMANAGER

6) in the objid enter userid

7) in the otype enter us

😎 execute --> press F8

9) export parameters will have the orgunitmanager.

This way you can debug how the agent determination happens..

But in cases system is not able to find the approver , workitem will be send to administrator.

[Former Member · Accepted solution]

Hi,

Generally, If the head of the org unit creates the shopping cart and if the s/c is above his spend and approval limit, the s/c must go to the next manager who has the authority to approve equivalent to the s/c Dollar value. Also if the system doesnot find an appropriate approver, it must be sent to the WF Admin.

In case, if you use SLAPPROVER, it should find the next manager on this attribute.

Pls assign points, if answer is usefull

Thanks,

Sundeep

[Former Member · Accepted solution]

Hi,

I think it goes to unconnected approvers, since the WFL could not find the next approver and it being a general task and no WFL Admin assigned, the WFL will send the Work item to all approvers in your Org Structure.

Hope this info helps !

Pls award points if answer is usefull !

Sundeep

[Former Member · Accepted solution]

Ok .. Let me tell what we did in a similar situation.

Created a workflow admin user-id and assigned it at the root.

If the manager creates a SC it would go the workflow admin and the workflow admin would releases it with a comment.

We had to handle it this way as we were using standard 2-step approval.

Thanks

gummadi