How to invoice costs when damage occurs during transportation

[Former Member]

Hi,

If there is damage during transportation such as loss, accident..., we have to create an invoice to the shipping company with a cost based on the weight of the damaged product for insurance purposes.

Have you ideas to set up this process in SD 4.7 because we want a link between the delivery or the order and the invoice created for damage.

Thanks

Jean Luc

[Former Member]

Hi Jean,

When the goods get back to the warehouse, we treat this process in Returns which u r quite aware.

You can use the below scenario.

Say, the customer did not return the goods back may b bcause of the cost of sending the goods back involves more money in such a case he informs the business abt the damage of goods. in such scenerios we create a credit memo request w.r.t invoice then we give credit note(invoice) here no returns delivery is required as we have nt received any goods physically from the customer.