SAP Download manager

[Former Member]

Dear all,

I am trying to download snote using SAP download manager, I have given

Address : http://service.sap.com

username: xxxx

Password: xxxx

and specified proxy settings too, but it's showing error ""Unable to read data from the SAP Service Marketplace: Check your settings and try again."

Then I started trace for the same then I received this information

"Opening connection to : http://service.sap.com

getUserProxy: pass

getEffectiveProtocol: http

detected: http / https w/o proxy request

SMPResponse::sendRequestNormal

Opening connection to 'http://service.sap.com:80/~form/download_basket?_MODE=BASKET_CONTENT&J_VERSION=1.5.0_06&J_VM_VERSION=1.5.0_06-b05&J_VENDOR=SunMicrosystemsInc.&J_VM_NAME=JavaHotSpot%28TM%29ClientVM&OS_NAME=WindowsXP&OS_ARCH=x86&OS_VERSION=5.1&'

Sending request to SAP Service Marketplace Server (no tunneling)

Sending request to SAP Service Marketplace Server (no tunneling)

Sending request to SAP Service Marketplace Server (no tunneling)

Sending request to SAP Service Marketplace Server (no tunneling)

Sending request to SAP Service Marketplace Server (no tunneling)

Response Http Headers:

-->Request failed. Exception: service.sap.com; Class: class java.net.UnknownHostException"

We have Java 1.5, so I think no prob. of java version.

Any idea please let me know,

Thank you.

[Former Member]

hi,

i think your proxy is problem.check your proxy settings and also security setting in proxy.

regards

ajai

[markus_doehr2]

It seems, that your workstation can't resolve the name "service.sap.com".

Open a cmd.exe and execute

nslookup service.sap.com

Do you get an IP addresse back?

--

Markus

[Former Member]

Hi,

In nslookup I'm getting this error.

can't find service.sap.com: Non-existent domain

[markus_doehr2]

This is your problem.

If you don´t use a proxy server you must make sure, the local workstation has a valid DNS server entry in the TCP/IP configuration, that is able to resolve the names of the machines you want to access. This doesn´t seem to be the case.

This is not a problem of Download Manager but a problem of you local configuration, contact your administrator so that he can give you a DNS server, who´s able to resolve the names.

--

Markus