e-mails in waiting status

[Former Member]

Hi,

We are testing for receiving e-mails in the CRM system(5.0,SP8) through telnet. The telnet test is successful. But are unable to see the mails in the SAP inbox.When we see the trace for incoming mails in se38 and run RSBCSIN report, the report shows the incoming mails but in waiting status. When double clicked, in the receipient list and in the transaction history there are two dates i.e. sent date and next day date. For sent date the status shows as "Document sent " and for the next date the status shows as "Future sending ". Please guide.

Shridhar

[Former Member · Accepted solution]

hI

fIRST sET aCTION pROFILES THEN SET STATUS MANAGEMENT

STATUSMANAGEMENT>DEFINE USER FOR STATUSMANGEMENT

ACTIONS:

BASIC FUNCTIONS> aCTIONS>DOC FLOW

REWARD

VENKAT

[ashish_nagpal]

hi

you have to correct the mismatch between the timings of CRM and outlook or any other groupware you are using.it will solve your problem.

best regards

ashish

[ashish_nagpal]

hi

you have to correct the mismatch between the timings of CRM and outlook or any other groupware you are using.it will solve your problem.

best regards

ashish

[Former Member]

Hi Shridhar

We are also facing the same problem. Did You resolve the issue? If So can u let us know how the issue was resolved

Thanks In Advance

Sam raju