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customer service

Former Member
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hai,

can anyone help me in full config documents of customer service module with transaction codes.it is very urgent.

it would be better if u provide some useful material for customer service module.

thanks

divya

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
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Hi,

CS module is very much related to Plant maintenance. the document threads given by the consultants are good but at the same time, it will confuse you if you don't have basic knowledge of PM/CS.

Prase

Former Member
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Hi

Pls refer the link below and download the stuff

<a href="http://www.the-arcon.com/sapbooks.html">Free Online Books - SAP</a>

<a href="http://help.sap.com/printdocu/core/Print46c/en/data/pdf/CS/PMSMASC.pdf">CUSTOMER SERVICE -01</a>

<a href="http://help.sap.com/printdocu/core/Print46c/en/data/pdf/MYSAP/SR_CS.pdf">customer service 02</a>

<a href="http://help.sap.com/printdocu/core/Print46c/en/data/pdf/SDSLSOASCO/SDSLSOASCO.pdf">Customer Service 03</a>

Message was edited by:

SHESAGIRI.G

Lakshmipathi
Active Contributor
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Purpose

This component supports you when representing, managing and processing all services that you provide to your customers. You can:

--> Structure and manage technical objects for which services should be performed (for example, technical systems, machines)

--> Manage data for warranties and business partners

--> Create service requests

--> Plan and execute requested services

--> Bill the costs that arise as a result of the services being executed

--> Monitor call processing in order to keep to deadlines and agreed response times

<b>Integration</b>

For information on other service-related functions, refer to the following documentation:

--> PM Structuring Technical Systems for information on structuring and managing technical objects

--> FI-AA Asset Accounting - User Guide for information on managing serviceable items as tangible assets

--> MM - Services Management for information on service records

--> PM - Maintenance Notifications for information on maintenance notification functionality

--> PM - Maintenance Orders for information on maintenance order functionality

--> SD - Sales, Sales Order Processing for information on managing and billing sales orders and service contracts.

--> PS - Project System for information on using projects

<b>Features</b>

This function comprises:

=>Structuring and maintenance of the installed base using technical objects

=>Warranties, management

=>Call management, using service notifications, service orders and sales orders

=>Call monitoring with response and service times

=>Link between installed base and business partners

Also read the following links

http://help.sap.com/saphelp_46c/helpdata/en/35/b0e94587a62488e10000009b38f9b7/frameset.htm

http://help.sap.com/saphelp_46c/helpdata/en/dd/560402545a11d1a7020000e829fd11/frameset.htm

Thanks

G. Lakshmipathi