PDA not able to download the MAM application

[Former Member]

We created successfully the Setup package containing the framework MI25

SP20, the framework patch 3 and the DB2E.

We installed successfully the Setup package over the PDA and it's able

to syncronize and to obtain the device ID.

To this device ID we assigned the device configuration for the MAM25

application.

Then we syncronize successfully but the MI25 client on the PDA continue to says:

'No application has been installed on your device ...'

So it seems the application attribution to the device ID does not works. The PDA is not able to download the application.

We deployed again via SDM the MAM application but nothing is changed.

What's wrong ?

[Former Member · Accepted solution]

Hi Roberto,

have you assigned this to a user as well? Normally it has to be user and deviceid.

Could you have a look into the trace of MI client? Is there an error?

Regards,

Oliver

[Former Member · Accepted solution]

Hi Oliver

nice to hear from you.

We assigned the MAM device configuration in NWA using the menu "Device Maintenance" and also to the Hierachy Group who contains the user-id syncronizing the PDA.

But the PDA does not see this assignment.

A question correlated to our problem :

can we include the MAM application into the Setup Package togheter with the DB2E and the framework device configurations ?

regards

[Former Member · Accepted solution]

You can assign all together... but you need to follow sequence (order)

[satyendra_dhar]

Hi Robert,

Search the assigned application on mobilecomponent screen and here you can find the download link for the application. run this link on browser and check if you are able to download the same from here or not.

If you are able to download then it should be downloaded from client.

if not then deploy the app again and assign it to client and then sync.

Regards,

Satyendra

[Former Member]

We applied the latest support package stack and are trying again to install the PDA.

We see the MAM application into the MI Components and if we try to download it by mean of the downlaod link it works and allows us to download the .war file.

Despite this, if we syncronize the Mobile Device we continue to recive the msg "No application are assigned...".

The MAM application is reguraly assigned to the the Hierarchy and we try also to assign it directly to the Mobile Device into the NWA.

The MAM.war was converted into MAM.SDA before to be deployed with SDM over the J2EE.

Maybe we have to convert it as CAB file ?

It's possible that some table on the ABAP side is out of line ?

Any idea ?

regards

Maybe we have to convert the MAM.war in

[Former Member]

Hello Robert,

Kindly check if note <b>1081782</b> "<i><b>Applications or patches are not downloaded to the client</b></i>" is implemented in your middleware. If not kindly implement this note and retry your scenario. This could solve your problem.

Best Regards

Sivakumar

[Former Member]

With the note it seems better, ma there are still errors.

If we create the setup package with the framework Sp20, the framework patch 03 and the DB2E24, when we install and try the first syncronization we see the msg referred to the DB2E :

'Cannot sen ConverationalID NULL...'

After that if we try to syncronize the Mi25 contine to say 'No application is installed on your device" despite the MAM is assigned to the Hierarchy group wher ethe user belong.

We try also to create the Setup Package including also the MAM application.

We try to define the sequence into the NWA, but we see for the framework is not possible and for the MAM it says the 'the sequence number are not consecutive..." despite the framework is 000, the DB2E24 is 001 and we try to assign 002 to the MAM.

So we did not defined the sequence and created the package.

After the installation we see the MAM and the framework patch 03 (the client installer start automatically).

We are able to syncronize the data too (no errors in Merep_mon) , but any time we access the MAM menu to see the messsages or the stock the MI client goes in java dumps.

any idea ?

[Former Member]

Hi Roberto,

from your description I would guess you try to install the MAM PATCH instead of the complete MAM APP. Look into the WEBAPPS folder, there you shouls see a MAM Folder with a small size only.

If this is the case, try to assign the MAM App instead of the patch directly to the device and seee if this is working - delete the MAM folder before you do that to see if nything changes...

Hope this helps!

Regards,

Oliver

[Former Member]

Hi,

unfortunately we are using the whole MAM, so the problem is not related to the possibility we are using the MAM patch.

We try with another Setup Package, containing only the Framework sp20 and the framework patch 03.

It works and it's possible to setup the PDA. It takes the device ID.

We try to assign the MAM device configuration both using the Hierarchy Group and the Device Maintenance menu too, assigning the MAM directly to the user/device who is syncronizing.

But the MAM is not download. We try also with the DB2E but it's the same.

The MI25 syncronization just says:

" Syncronization started

Connection set up .....

Successfully connect with server

processing of inbound data began

old data for user ...will be ignored "

We try to unassing and assing the MAM again but it does not work.

Any Idea ?

Regards

[Former Member]

dear all the solution was to add the parameter:

MobileEngine.MultiUserDeployment.DownloadApplicationOnFirstSync = true

No explanation way it 's not active, it should be already fixed by SP20 as far I know.

regards.