Approval messages not coming back when approving by mail

[laurent_touillaud]

Hello,

We are on SRM 4.0

Approval messages are sent from SRM to different approvers by mail. This works fine.

But when the person approves by mail this doesn't work.

In transaction sost messages are still with 'grey' status and in transaction scot messages are all in status 'in transit'.

This happens only in our Production environment.

Has anyone suggestions?

Thanks,

Laurent.

[Former Member · Accepted solution]

Hi

<b>Seems like a bug in the system.. Some SAP OSS Note is missing.</b>

<u>Please specify the SRM version details in next reply..</u>

<b><u>Meanwhile, try the following SAP OSS Notes -></u></b>

<b>Note 779433 BBPAPPROVAL: Work item start although only display selected</b>

Note 438763 Sending mails for work items: No confirmation

Do let me know.

Regards

- Atul

[laurent_touillaud · Accepted solution]

Hi Atul,

Our version is CRM 4.0 but i can't find the exact SRM version.

The second note you mentionned is from older version.

As for the first note it could be applied as i checked the program code but we have a quality system where approvals works fine.

Best regards,

Laurent.

[Former Member · Accepted solution]

Hi

Take help of BASIS person here to find SRM version details. Check out the transaction SPAM in SRM system to find the support pack details.

Do let me know.

Regards

- Atul

[laurent_touillaud · Accepted solution]

Hi Atul,

Here are the different support packages :

SAP_BASIS 620 0062 SAPKB62062

SAP_ABA 620 0062 SAPKA62062

BBPCRM 400 0003 SAPKU40003

PI_BASIS 2006_1_620 0002 SAPKIPYK02

ST-PI 2005_1_620 0007 SAPKITLQG7

regards,

Laurent.

[khan_voyalpadusman · Accepted solution]

check the notes

606436

821447

698534

586138

856367

711344

683974

335310

309958

381109

917040

952242

860196

you should search for notes in BC-SRV-COM area and not

under SRM area.

and also check wether any difference exists between your

production system and other system with respect to mail

settings

[khan_voyalpadusman · Accepted solution]

Further to my previous reply , please also check the following

-

---

>

In transit

Number of send orders that are currently in process

outside of the SAP system, that is, the messages have

been transferred to the external nodes by the SAPconnect

send process but neither a positive nor a negative status

message has been received

-

---

>

check the following in your system

transaction SCOT--> in the menu

Settings ---> confirmation of reciept

have you set the value to 'SAP connect does not expect confirm.for

internet mail ?

[laurent_touillaud · Accepted solution]

Hello,

Just to inform of the issue of this urgent request.

There had been no DNS configuration after moving the ebp server to another place. This have changed IP address and server name. the responses couldn't been posted as the server name was pointing to the old server.

After the change all entries in "in transit" have been moved to "completed".

Thanks all for your replies,

I will return all with helpfull answers as it could have been time spending.

Regards,

Laurent.

[pvanhoove]

Hello Laurent,

Check this about offline approval:

Rgds,

Pierre