Problem in assigning the support team automatically-PFAC_RESPO-13200137

[Former Member]

Hi Gurus,

I am facing a problem in assigning the support team automatically.

In the transaction PFAC_RESPO , i maintained responsibilites with rule no. 13200137. I created criteria for determining partners.

when i simulate the condition @ PFAC_RESPO it is picking correctly the Support team. But when i created a messgae in satellite system, it is not assigning the support team automatically.

Could anyone highlight me with some inputs.

by

D.K.VIJAYABHASKAR

[Former Member]

hi,

Can you pls elaborate "when i simulate the condition @ PFAC_RESPO it is picking correctly the Support team"? What you did for this and what is the result?

Did you try creating the message directly from Solution Manager?

best regds,

Alagammai.

[Former Member]

Hi,

In the rule definition and responsibility in tcode: PFAC_RESPO.

i have mentioned some of the Responsibility Specs, like client, installation number.Then when i simulate the condition (@ simulkate rule resolution) by entering the related details system picks the concerned support team.

But when i created message and checked, it is not picking any of the support team. Determination not happening.

I used the standard action profile SLFN0001_ADVANCED.

Action Definition : SLFN0001_ADVANCED_FIND_PARTNER (When message is created, find support team responsible)

[Former Member]

Hi,

What does the action log telling you.