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IBase / Component is 0

Hello,

When sending support desk messages from BW, the message are succesfully created in CRM_DNO_MONITOR. However, inside the transaction CRMD_ORDER, the IBase / Components shows the value 0 instead of 1 / 3314. I have two other satellite systems and they work fine reflecting the correct values in the support desk message.

Does anyone have an idea as to why it fails for BW?

Thanks,

Regina

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