IBase / Component is 0
When sending support desk messages from BW, the message are succesfully created in CRM_DNO_MONITOR. However, inside the transaction CRMD_ORDER, the IBase / Components shows the value 0 instead of 1 / 3314. I have two other satellite systems and they work fine reflecting the correct values in the support desk message.
Does anyone have an idea as to why it fails for BW?