Responsibilites for Rule (OOCU_RESP)
Hi, I'm currently looking at a rule for our organisation. I have everything set up ok, but I'm getting a problem with agent assignment. Some users I can assign without any problem while for other users I try to assign, a pop-up saying 'Replace User with Person' - after I accept that the person is assigned with a red arrow pointing to the right. These users/persons are not receiving the correct messages now from workflows. Can anybody explain what is happening and how i might rectify ? thanks alot.
I think that there should be nothing wrong. After doing the modifications to the responsibility, have you run transaction SWU_OBUF (+refresh). Then try again.
The users you are trying to assign to the responsibility are assigned to persons in the system. The system just asks whether you wanna assign a person instead of a user. You can always answer 'NO'. Then you have directly assigned the user id to the responsibility.