Sales Order in IC Webclient

[Former Member]

Hi members,

I'm new to CRM so please excuse if my question is stupid. I'm trying to create a new sales order it says "Navigation isn't possible as there is no business transaction". How can i creare a new sales order?i would be very thankful if anyone could help me out of this.

Thank you,

Sunil

[Former Member]

Hi sunil ,

Sales orders can be created through ICWC in the following ways

1. Transaction type assignment to Dependent Business Transaction profile (as Mentioned)

2. Getting CRMD_ORDER in to CIC through Transaction launcher (This enables you to create and view existing orders as well)

3.Getting ZTransactions into the Create/Display mode via transaction launcher ..

Cheers!

Raj

[rekhadadwal]

Hi Sunil,

You have to assign a transaction type to your Business Transaction Profile.

Steps are

1.IMG--> CRM --> Interaction Center WebClient --> Business Transactions --> Define Business Transaction Profiles

2. IMG-->CRM --> Interaction Center WebClient >Basic Functions> Define Navigation Bar Profiles

Best would be that you try the Best Practices for webclient(C78). It will surely help

The link for the same is http://help.sap.com/bp_crmv250/CRM_DE/index.htm

Hope this would help.

Regards,

Rekha Dadwal

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