Sale of Service

[Former Member]

Hi all,

I have a scenario where service invoice is raised for varying billing dates.

I have used service contract type WV,created a billing document(F1) with ref to contract.

We have a scenario where service invoicing is done against the service rendered for the customer by dates.

Customer's property is kept in premises of the company(rented),for specific time period and rates are fixed against the no of days.

Eg Service period from 22.02.07 to31.03.2007

First 30 days rate per unit Rs25

Next 7 days rate per unit Rs25

Next 7 days per unit Rs25

Next 7 days per unit Rs25........

Tha date should come in the invoice.(From date to TO date)

While billing system shows all the billing date individually.

My doubts are

1)Is the process followed is correct?

2)How to maintain condition record for this?

3)Can we create billing directly with ref to contract,or order shold created?

4)How to club the diffrent billing into one.

Advance thanks

Vasantha

[Former Member]

1. There's no such thing as a correct process. You can change a process to suit your needs.

2. You can change your condition type to daily/weekly/montly/annual rate. So if your agreement with your customer is to charge them on a daily basis, you can modify the condition type to daily rate.

3. You don't have to create a sales document unless there's a delivery involved.

4. When you create the contract, it automatically determines the billing dates, depending on your billing plan. I assume you have assigned a billing plan with monthly billing. That's why you're getting many billing dates. Try using a different billing plan. Or you can even remove the billing plan from your item category and sales document type and then you'd only get one invoice for all dates.

cheers

Michalis

[Former Member]

It is not clear. Pls give sample values in service contract, service order, billing doc.

thanx

Bala

[Former Member]

Hi Vasantha

Check the following scenario.

Creating a Service Contract

Procedure

In the Sales menu choose Contract -- Create.

Alternatively, you can choose Logistics --- Customer Service --- Service Agreements --- Contracts --- Contract ---Create.

Enter the contract type (WV for a maintenance contract, MV for a rental contract) and, if necessary, the organizational data.

The values for sales organization, distribution channel, and division (sales area) may be proposed from the user parameters. Entries for the sales office and the sales group are optional.

You can choose to wait until you have entered the sold-to party on the subsequent screen to enter the organizational data. In this case, the system offers you all the sales areas defined for the sold-to party for selection.

Choose Enter.

Enter the following data as required:

Customer number of the sold-to party in the Sold-to party field

Purchase order number of the customer for this document

Start and end dates (this data may also be determined indirectly; for more information, see Indirect Date Determination for Service Contracts.

Master contract number (for more information, see Master Contracts.

Material number (for example: a standard product or configured product)

Target quantity for the material

Choose Enter.

If you entered a standard product, the system automatically branches to the configuration editor. Enter the values for the characteristics defined in the standard product.

If you entered a configured product with pre-defined values, the system automatically copies the values into the contract.

To enter data in the contract header, choose Goto --- Header --- Contract data.

Enter the relevant run-time and cancellation data and return to the overview screen.

If you wish to enter price agreement data in the contract, see Pricing in Service Contracts.

The system checks the item category of the items to determine for which items it needs to create a billing plan. To display the billing plan for an item, select the item and choose Goto --- Item --- Billing plan.

Return to the overview screen and save your document.

You do not always know the timing of contract-related events (installation, acceptance by customer, and so on) in advance when you create a service contract. For this reason, it is possible for the system to indirectly determine dates based on rules you specify in Customizing for Sales.

The rules determine the following dates:

Rule

Description

01

Contract start date

02

Contract start date + 1 year

03

Last day of quarter from installation date

04

Acceptance date + 3 months

50

Contract end date (contract start date + contract duration)

The date rule specifies the following:

The start date of a contract is the date on which the product is installed at the customer site.

The end date is the installation date plus one year.

When you create the contract, you leave the start and end dates blank. Later, when you enter the installation date in the contract, the system is able to automatically determine the validity period using the baseline date (the installation date) and the date determination rules.

The following dates can be used as baseline dates:

Current date

Start date

End date

Billing date

Start date plus contract duration

Installation date

Assembly date

Acceptance date (date the customer officially accepts the installation)

Date on which contract is signed

Pricing in Service Contracts:

Standard pricing is used to determine the monthly fee for a service package. You can define prices for:

The material that represents the service package

A material group that encompasses a range of service packages

You define the fee in a condition record.

You can define a condition record for the monthly service fee directly in the service contract. For more information, see Price Agreements in Service Contracts.

Prerequisites

The standard SAP System includes the following condition types for routine pricing in service contract processing:

Condition type

Description

PPSV

Service item - monthly fee (based on material)

PPSG

Service item - monthly fee (based on material group)

Check whether the setting has been done. If yes, ur process is correct.

Reward if useful to u

The condition types are assigned to the PSER01 pricing procedure, which is a special version of the standard pricing procedure, pared down for service contract processing. In Customizing for Sales, this pricing procedure is assigned to the contract types used for Customer Service Processing (WV and MV). When you create a service contract, the system finds the appropriate condition records using this pricing procedure.

[Former Member]

Hi all,

Can u plz forward me the detail documents for Service Senario & Warranty supplu senario with flow chart its very argent.

plz send the documents on my mail id panmahajan@gmail.com

Thx & Regards,

PANKAJ