EWA report did not go to SAP!!

[Former Member]

Hi Exprts,

my EWA report did not go to SAP this time.. It has been going before.. is there any reason? Can someone please help?

Thanks,

I will post points for sure!!

[Former Member · Accepted solution]

Hi,

I thought the report goes to every week. Thats what I have setup before too.. Also, It has been sending to SAP everyweek as well. just all the sudden, It just not sending now.. dont know why...

correct me if I am wrong.

Thanks,

[former_member209604 · Accepted solution]

Hi Afi,

the EWA report is scheduled every week in the SAP Solution Manager system for the satellite system.

As described above it's forward to SAP after first execution

- every 4 weeks

- in case of a red rating of the overall session.

Sessions forwarded to SAP are indicated by a small "SAP" icon right at the session link (tx DSMOP, Operations: Solution Monitoring -> EarlyWatch Alert).

Do you refer

- to EWAs scheduled via SolMan or

- to EWA scheduled as a session directly in SDCCN (session number contains a Z)

These session data (also know as download data) is sent to SAP and you are able

to access the generated MS Word (XML) report in SAP Support Portal.

I am not aware of other functionalities (and I am quite familar with this topic).

Sessions with GREEN, YELLOW are not sent in SAP Solution Manager to SAP every week. I have never seen this and it was not developed.

Could you explain in more detail

- how did identy forwarded sessions in the past

- what's wrong now, how do you see this.

- What's your current Support Package level

Best regards,

Ruediger

[Former Member]

Hi,,

Thanks alot. It was really nice explaination. I would wait for 4week to finish then i'll see if it's still not going to SAP.

we are upto date in SP's in solution manager;

Thanks a lot for your help!!

[former_member209604]

Hi Afi,

thanks for your kind feedback.

Just wait and see.

Please create a new thread in SDN, if EWA does not work as expected.

Best regards,

Ruediger

[former_member276252]

Dear Ruediger,

does the "one every 4 weeks" rule apply to the green rated EWAs, too ?

I ask you this because in my solman 7.1 stack 10 for a customer of mine the latest EWA report sent to to sap was on 09.08.2013 (and it was yellow rated) while all the others EWA reports produced in 2014 are green and never sent to SAP.

Many Thanks

Alfredo Turconi

[former_member209604]

Hi Afi,

EWA is forwarded to SAP in the following cases:

- first processed EWA for this system in the solution

- periodically every 4 weeks

- in case of a red rating.

See Application help for more details.

Does my answer explains the system behavior?

Best regards,

Ruediger