CC going to sleep??

[Former Member]

Hi,

Am using a Sender File adapter. It was working fine perfectly all these days until yesterday when the adapter just refused to pick up files. All i did today was just reactivated without any change by selecting the status button to inactive -> active and it worked.. What exaclty is the problem?? Since this has happened in production it is very critical.... and can happen again

Any clues?

Thanks

Pavan.

[Former Member · Accepted solution]

Pavan,

It could be due to automatic cache updation failure.

Regards,

Sarvesh

[former_member194677]

Hi Pavan,

Some times it happens the cache will not get refreshed and it will stop functioning ...after reactivating it will work.

Thanks

santosh

[Former Member]

But is there any permanent solution to this?? Or we have to manully activate it every time it goes to sleep by refreshing the cache.....!! Strange but hope we have a permanent answer to this..!! Points rewarded..!!

[former_member194677]

it seems that, it happens when adapter has not been used for a long time ..yes you have to activate manually if it is in Prd environment!!...

Regards

Santosh

[Former Member]

Check the VA logs. That may help you to analyse the error.

Usually if there is a cache update failure, it is resolved by reactivating the channel.

Regards,

Jai Shankar

[Former Member]

VA log?? Where and how can i find it??

[Former Member]

>>>VA log?? Where and how can i find it??

Visual Administrator logs. You need to use the tool Visual Admin or Log Viewer.

Contact your BASIS team to get access to these tools.

Regards,

Jai Shankar

[Former Member]

Oops sorry u meant Visual Admin Logs.... Dint strike me for the first time!!