Alert Configuration for automatic ticket generation

[Former Member]

Hello All,

I want to make an interface that whenever any error occurs alert should generate ticket automatically to Ticket tools like Remedy, Clarify etc.

Pls send me pdfs/ links regarding it

Regards

[Former Member]

Hi henry,

First u see

ALERT STEP BY STEP: by Michal..this help u

/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step

then u go thro'

/people/alessandro.guarneri/blog/2006/01/26/throwing-smart-exceptions-in-xi-graphical-mapping

/people/michal.krawczyk2/blog/2007/04/26/xipi-throwing-generic-exceptions-from-any-type-of-mapping

If u want to raise alert from the mapping, you can write a simple UDF which makes a RFC Call (RFC Mapping Lookup) to a standard SAP RFC (SALERT_CREATE) which in turn will raise the alert for you.

You can refer to this following blog expaining how to make this RFC call.

/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function

regards

BIll

<b>**reward with points if it helps u</b>

[Former Member]

Hello Bill,

Basically I want to make a generic alert interface that whenever any alert comes from any Interface , this generic alert interface should generate ticket automatically to Ticket tools like Remedy, Clarify

Regards

[Former Member]

Any idea??