Hi all, I have a business process scenario for which CRM and ECC has to be used. The scenario is like this:
There are 2 subsidiaries of a company - A and B, which are into trading of materials.
Between A and customer there is sales agreement. Between B and vendor there is purchase agreement.
Whenever customer requires materials, it will send request to A. So, A creates a sales order. B in turn sends a request to vendor for which a purchase order is created. The vendor ships the goods directly to customer. The vendor bills B for the purchase order. B adds some margin and then it goes for inter-company settlement with A. A bills the customer for the materials. In this entire process, both A and B earns profit through margins.
It has to be noted that CRM has to be used as contact point with customer.
Now I have the following questions:
1. How would the high-level business design be like?
2. How would be the document flow?
3. How can inter-company settlement and billing be done?
All constructive comments and feedback will be rewarded.
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